Umenio gives a restaurant a digital menu, a way for guests to order, a kitchen display, and the tools around them. We provide software. We do not cook, deliver, or handle your money.

You are responsible for what your team does with their accounts, for the accuracy of what you publish, and for keeping credentials safe. Tell us promptly if you believe an account has been compromised.

Plans and prices are shown on the pricing page. A free trial runs for the period stated at signup and needs no card to begin.

Subscriptions run for the period you choose and renew unless cancelled. Cancel and you keep access to the end of the period already paid for. We do not pro-rate a partial period.

Features that are described as included in a plan but not yet released are marked as such where we know it. If a plan you buy depends on a feature that has not shipped, tell us before you buy and we will be straight with you about timing.

Changing plan, refunds and cancellation are set out in full in the Exchange & Refund Policy, which forms part of these terms.

Your menu, your photographs, your branding and your data remain yours. You grant us only the licence needed to host them, show them to your guests, and process them as the privacy section describes.

You are responsible for having the right to use what you upload — photographs in particular.

You are responsible for the accuracy of your menu: prices, ingredients, allergen information, and availability. AI menu import is a drafting aid and it makes mistakes. Nothing is published until you approve it, and reviewing it is your job, not ours.

This matters most for allergens. Check every extracted item before you go live, and check again after any bulk change.

An order placed through Umenio is a contract between the restaurant and the guest. We are not a party to it, not the merchant of record, and not a payment processor.

Where a guest pays by Instapay or cash, the money moves directly between guest and restaurant; the product records the state of that payment and stores a receipt image, nothing more. Refunds, disputes and tax on those transactions are yours to handle.

Do not use Umenio to break the law, to publish content you have no right to, to attempt to reach another restaurant's data, or to probe or overload the service. We may suspend an account that does, and will tell you why.

We work to keep the service running and we do not promise it never stops. Where a plan states a service level, that statement governs; where none is stated, the service is provided as it stands.

We may change or withdraw features. Where a change materially reduces what you are paying for, we will tell you in advance.

To the extent the law allows, our total liability to you for any claim is limited to what you paid us in the twelve months before it arose. We are not liable for lost profit, lost custom, or data you could have kept a copy of.

Nothing here limits liability that cannot lawfully be limited.

You may stop using Umenio at any time. We may end an account for a serious or repeated breach of these terms, or for non-payment, after telling you. On termination you may export your data for a reasonable period.

These terms are governed by the laws of the Arab Republic of Egypt, and the courts of Cairo have jurisdiction.

Questions about any of this go to contact@umenio.com.